Front Desk Agent

Crestline Hotels & Resorts; Lexington (KY); On-site; USD 45,000 - 48,000; Full time

Job summary

Join a leading company in the hospitality industry as a Front Desk Agent in Lexington, KY. You will be responsible for handling guest check-in/check-out, addressing guest requests, and ensuring satisfaction. This role offers potential career paths in hotel management and a dynamic work environment focused on customer service excellence.

Qualifications

• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints to ensure satisfaction.
• Maintain complete knowledge of hotel features and services.

Skills

Guest relations

Problem-solving

Communication

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

1 week ago Be among the first 25 applicants

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Get AI-powered advice on this job and more exclusive features.

The Residence Inn Lexington South/Hamburg Place, is looking for an enthusiastic Front Desk Agent to join the guest services team!

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
  
  

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.
  
  

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Crestline Hotels & Resorts by 2x

Sign in to set job alerts for “Front Desk Representative” roles.

Core Crew (Front Desk & Sales) - Lexington, KY

Enrollment Eligibility Representative - Lexington, KY

Administrative Assistant | Full-Time | Rupp Arena

Residence Inn Lexington Keeneland Airport - Front Desk Agent PM

Lexington, KY $45,000.00-$48,000.00 3 days ago

Lexington, KY $10.64-$14.10 23 minutes ago

Extension Assistant for Horticulture - Fayette County

Greater Lexington Area $20.00-$22.00 4 days ago

Lexington, KY $44,000.00-$44,000.00 5 days ago

Lexington, KY $45,000.00-$48,000.00 22 hours ago

Greater Lexington Area $17.41-$27.87 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.