Front Desk Agent

Hyatt; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality establishment seeks a Front Desk Agent in Boston, offering an exciting opportunity to create lasting guest impressions. The role emphasizes exceptional people skills and offers ample career advancement through management development programs. Join a supportive team culture that values your contributions and encourages your growth!

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Referral Bonus Program

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Qualifications

• Prior front desk experience in a Hyatt brand or luxury hotel.
• Strong knowledge of software applications.
• Fluency in English; Spanish is a plus.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms.
• Answer general inquiries to ensure excellent stays.

Skills

Strong communication skills

People skills

Positive attitude

Fluency in English

Strong listening skills

Tools

Microsoft Office

OnQ

Opera

Job description

Seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Y o ur i nfectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Professional Career Path and Advancement Opportunities:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager
  
  
  

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
  
  
  

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

What you will be doing:

In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements to be successful in this role:

• Prior front desk experience in a Hyatt brand setting or luxury hotel
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate other
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
  
  
  

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.