Front Desk Agent

Accor Hotels; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Accor Hotels is seeking a Front Office Ambassador to provide exceptional service at their Lexington location. The role involves welcoming guests, maintaining brand standards, and ensuring a memorable experience. Candidates should possess strong communication skills and a hospitality background.

Qualifications

• 2 years minimum experience in customer service.
• Proficient in English, second language is an asset.

Responsibilities

• Provide a warm welcome and fond farewell to guests.
• Drive Rate & RevPAR through up-selling room brand.
• Maintain a perpetual presence on the Reception Desk.

Skills

Guest services

Communication

Education

Hospitality diploma

Tools

MS Office Suite

Opera PMS

Job description

Company Description

A unique blend of contemporary design and urban chic,Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions
include but are not limited to the following:

• Demonstrate Fairmont’s brandstandards in all interactions.
• Provide a warm welcome & fond farewell to guests and assists Guests’according to brand standards.
• Remain observant and respond to each Guest who approaches the Reception Desk.
• Is an ambassador of Fairmont Dubai by providing an excellent first impression.
• Maintain a perpetual presence on the Reception Desk throughout the hours ofthe shift.
• Greet all Guests courteously, using the Guest’s name whenever possible.
• Follow Hotel’s telephone etiquette standards.
• Follow Occupational Health & Safety regulations.
• Ensure adherence to Fairmont’s Code of Ethics.
• Drive Rate & RevPAR through up-selling room brand

Qualifications

Must possess outstanding Guest services skills, professional presentation and
sophisticated communication skills

• Proficient in English language (verbal & written), second language is an asset.
• Must be flexible in terms of working hours.
• Able to type 25 words per minute.
• 2 years minimum experience in customer service.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift.
• Carrying filing and reporting tasks.

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS