Fairfield Inn & Suites Asheboro - Front Desk Agent

Aimbridge Hospitality; Asheboro (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at a modern hotel in Asheboro, NC. You will play a crucial role in enhancing guest experiences through exceptional customer service and efficient front desk operations. Responsibilities include managing reservations, check-ins, and check-outs, while providing prompt solutions to guest inquiries. Enjoy a competitive benefits package, including medical insurance and paid time off, as you work in a vibrant environment near local attractions.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability Income (Short-Term & Long-Term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.

Responsibilities

• Deliver outstanding service, maintaining a friendly demeanor.
• Convey information effectively, addressing guest inquiries.
• Assess and resolve guest concerns quickly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

hotel management software

Microsoft Office

Job description

Fairfield Inn & Suites Asheboro - Front Desk Agent

Address: 920 Executive Way, Asheboro, NC, 27203

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a crucial role in delivering an exceptional guest experience by providing excellent customer service and managing front desk operations efficiently.

Key Skills and Responsibilities

1. Customer Service Excellence: Deliver outstanding service, maintaining a friendly and welcoming demeanor to enhance guest satisfaction.
2. Communication: Convey information effectively, addressing guest inquiries and issues promptly with strong verbal and written skills.
3. Problem-Solving: Assess and resolve guest concerns quickly and accurately.
4. Multitasking: Handle multiple tasks such as reservations, check-ins, and check-outs efficiently.
5. Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees can access a competitive benefits package after an initial waiting period, including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability Income (Short-Term & Long-Term)
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Our modern hotel near North Carolina Zoo and other attractions offers amenities such as an indoor heated pool, hot tub, complimentary breakfast, and a 24-hour snack market. We are conveniently located near dining, shopping, and entertainment options.