Front Desk Agent

Four Seasons Hotels and Resorts; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Four Seasons Las Vegas is seeking a Front Desk Agent to welcome guests and manage smooth check-in and check-out, delivering exceptional service in a non-gaming oasis on the Las Vegas Strip.

Ideal candidates will have fluent English, excellent interpersonal skills, and a positive, can-do attitude. You will be the first and last impression of the hotel, addressing questions and ensuring guest satisfaction throughout their stay.

Qualifications

• Fluent English required for reading, writing and speaking.
• Excellent interpersonal and guest service skills.
• Strong problem-solving ability to handle daily front desk challenges.

Responsibilities

• Greet guests and manage the check-in and check-out process to ensure a smooth arrival and departure experience.
• Address guest questions, comments and requests with professionalism and courtesy.
• Maintain accurate front desk operations and use hotel property management systems.

Skills

Fluent English

Interpersonal skills

Problem solving

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.

At Four Seasons, Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. The company’s guiding principle is the Golden Rule, and such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and the people we employ and serve around the world.

On the iconic Las Vegas Strip, the luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas, reflects the energy and excitement of one of the world’s most vibrant cities.

The Front Desk Agent is a central part of the Front Office team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions, and concerns.

We are looking for candidates who have excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in hotel property management systems. Fluency in reading, writing, and spoken English is also required. The Front Desk Agent position requires continuous standing for eight hours a day. The ideal candidate will have an outgoing personality and a can-do approach to any task!

Four Seasons is an Equal Opportunity, Affine Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal