Guest Relations Manager

Four Seasons Hotels and Resorts; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Four Seasons Las Vegas is seeking a Guest Relation Manager to elevate the guest experience on the iconic Strip. You will work with the Front Office Management team to deliver exceptional service and personalized touches for our luxury guests.

Reporting to the Director of Rooms, you will lead with discretion, uphold the brand's standards, and coordinate efforts across departments to maintain a five-diamond experience in a non-gaming, non-smoking oasis.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.

The Guest Relation Manager shares our passion for excellence and is enthusiastic about creating the ultimate service experience. TheGuest RelationManageris a part of a dynamic team thatprovidesaward-winning service to our guests.TheGuestRelation Managerworks directly with theFront Office Management team andwill playacriticalrole in creatin andmaintaininganelevated and luxurious guest experience. The Guest Relation Manager will report to the Director of Rooms.

Four Seasons is an Equal Opportunity, Affirmpative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf