Guest Experience Manager

Four Seasons; Las Vegas (NV); On-site; USD 48,000 - 72,000; Full time

Job summary

Four Seasons Las Vegas is seeking a Guest Relation Manager to lead exceptional service for our luxury guests. This role reports to the Director of Rooms and works closely with the Front Office team to elevate the guest experience on a dynamic Las Vegas Strip property.

You will be part of a world-class hospitality culture that emphasizes genuine heart, personalized attention, and meticulous attention to detail, delivering memories that guests will carry long after checkout.

Responsibilities

• Provide award-winning guest service to hotel guests (ensure personalized, seamless experiences).
• Coordinate with Front Office Management to ensure seamless guest experiences and high service standards.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.

The Guest Relation Manager shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Guest Relation Manager is a part of a dynamic team that provides award-winning service to our guests. The Guest Relation Manager works directly with the Front Office Management team and will play a critical role in creatin and maintaining an elevated and luxurious guest experience. The Guest Relation Manager will report to the Director of Rooms.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf