Reservations Agent

Four Seasons Hotels and Resorts; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development opp

Employee Discount for stays at FourSe​

Complimentary Employee Meals

Complimentary Employee Parking

Job summary

Four Seasons Las Vegas is seeking a Reservations Agent to sell the resort and provide information to prospective guests, guiding them through the booking process to capture sales and secure guest satisfaction.

The role requires a seasoned customer service professional with excellent phone skills, the ability to multitask across systems, and a passion for hospitality as part of a luxury team on the Las Vegas Strip.

Qualifications

• Experience in customer service with a focus on guest contact.
• Excellent phone communication and active listening skills.
• Ability to multitask while handling reservations and inquiries.

Responsibilities

• Sell resort accommodations and provide information to prospective guests.
• Capture sales from incoming calls and coordinate reservation details to ensure guest satisfaction.
• Work with the team to promote a smooth, hospitable guest experience.

Skills

Customer service

Phone skills

Multitasking

Hospitality

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.

On the iconic Las Vegas Strip, the luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas, reflects the energy and excitement of one of the world’s most vibrant cities.

About the role

The Reservations Agent is responsible for selling the resort and providing information to prospective guests to capture sales from incoming calls and coordinating details of each reservation to ensure the guest’s satisfaction. The Reservations Agent should be an experienced customer service professional with excellent phone skills, the ability to multitask, and a passion for service and hospitality.

What you will do

In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone.

What you bring

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and be willing to accept assignments on an as-needed basis in order to promote teamwork. This may include some evenings, weekends, and holidays.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Meals
• Complimentary Employee Parking

Schedule & Hours:

• Full-Time Employment

Four Seasons is an Equal Opportunity, Aff i cative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal