Front Desk Agent

Marriott Vacations; Koloa (HI); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Travel discounts

On-site parking

Free drinks and refreshments

Uniforms provided

Work shoes

Staff luncheons and awards

Discounted park tickets

Community service opportunities

Job summary

Marriott Vacations Worldwide is seeking a friendly Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and showcase local attractions. You will help create memorable vacation moments in a supportive, team-oriented environment.

Responsibilities include guiding guests through amenities, answering questions, coordinating with other departments to resolve issues, and ensuring exceptional service from arrival to departure.

Responsibilities

• Check guests into villas and review property amenities, services, hours of operation and local areas of interest.
• Actively listen and respond to guests' questions and requests; contact other departments to resolve issues.
• Explain room features (e.g., key usage, ice and vending areas).
• Follow up with Owners/guests to ensure satisfaction of their requests.
• Answer telephone calls and route to proper department as applicable.
• Assist with bellman and runner duties as needed.

Job description

Hourly Rate: $34.18

Hourly Wage: $34.18

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Competitive Pay

• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position
• S ite Specific Perks
• Free on-site employee parking
• Complimentary soft drinks, coffee and tea
• Company branded attire for outdoor associates
• Complimentary work shoes
• Quarterly team luncheon celebrations and awards
• Discounts to onsite food outlets
• Discounted theme park tickets and rental cars
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

As a Guest Services Agent , a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )
• Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
• A nswer s telephone calls and routes calls to the proper department as applicable .
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.