Front Desk Agent

Hyatt Vacation Ownership; Hyatt (AL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Space

Growth and Development Opportunities

Free On-Site Parking

Free Golf

Discounted meals

Department celebrations

Associate Appreciation Week

Monthly associate recognition and aid

Monthly phone stipend

Job summary

Hyatt Vacation Ownership is seeking a friendly Guest Services Agent to welcome Owners and guests, assist with check-in, explain amenities, and coordinate experiences to ensure memorable vacations.

This part-time role requires weekend and holiday availability, offers competitive pay, benefits, and on-site perks like parking and travel discounts.

Qualifications

• Customer service and guest interaction skills.
• Ability to work weekends and holidays.

Responsibilities

• Check Owners/guests into villas and review property amenities.
• Respond to guest questions and coordinate with other departments to resolve issues.
• Explain room features and local areas of interest to guests.
• Follow up to ensure requests are met to guests' satisfaction.
• Answer phone calls and route to proper department.
• Assist with bellman and runner duties as needed.

Job description

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $20.05

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Part Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking

• Free Golf

• Discounted meals

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Monthly phone stipend

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.