Front Desk Agent

Commonwealth Hotels; Knoxville (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Rejoignez l'équipe dynamique du Springhill Suites Louisville Airport en tant qu'Agent de Service à la Clientèle. Dans ce rôle, vous fournirez un service exceptionnel, gèrerez les réservations, et interagirez avec une variété de clients. Avec une forte emphase sur le développement professionnel et des avantages exclusifs, c'est une opportunité excitante pour avancer dans votre carrière dans l'hospitalité.

Benefits

Remises exclusives pour hôtels et repas

Formation professionnelle en ligne

Programme d'assistance aux employés

Congés pour jury et congés de deuil

Qualifications

• Expérience antérieure dans des rôles orientés vers la clientèle.
• Familiarité avec les systèmes de gestion des réservations.
• Capacité à gérer les plaintes des clients.

Responsibilities

• Assurer le processus d'enregistrement et de départ des clients.
• Gérer les réservations et les demandes des clients.
• Promouvoir les services de l'hôtel et assurer la sécurité.

Skills

Service à la clientèle

Compétences interpersonnelles

Gestion des conflits

Communication verbale

Education

Diplôme de lycée ou équivalent

Job description

Join Our Team at Springhill Suites Louisville Airport!

The Springhill Suites Louisville Airport is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent.

About Us:
SpringHill Suites by Marriott Louisville Airport is perfectly situated next to the Kentucky Fair & Exposition Center, Kentucky Kingdom, and the Louisville Muhammad Ali International Airport, offering an energetic environment for both guests and team members. Join a team dedicated to providing exceptional service to travelers worldwide while enjoying the convenience of being near YUM Brands Headquarters and the University of Louisville. This supportive team values growth, teamwork, and individual contributions, making it an ideal place to elevate your hospitality career. Come be a part of the vibrant atmosphere at SpringHill Suites Louisville Airport!

Why This Role?
Working as a Hotel Guest Service Agent, Hotel Front Desk Agent or Hotel Front Desk Clerk at the SpringHill Suites by Marriott Louisville Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts:Hotel, food, and beverage savings for personal travel
• Professional Growth:Online training courses and Commonwealth University
• Additional Support:Employee Assistance Program, jury duty leaves, bereavement leave, and more
• Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:
• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/sdfla-springhill-suites-louisville-airport/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Louisville, Kentucky! Apply today!