Homewood Suites Allentown West Fogelsville - Front Desk Agent

Aimbridge Hospitality; Allentown (Lehigh County); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent at their Allentown location. The Front Desk Agent will be responsible for delivering exceptional service and managing guest interactions, ensuring a seamless and inviting guest experience. Candidates should have a high school diploma and strong communication skills. Benefits include medical coverage and paid time off.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Daily Pay option

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Manage check-ins and check-outs, including reservations.
• Effectively convey information and address guest inquiries.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Homewood Suites Allentown West Fogelsville - Front Desk Agent

Join to apply for the Homewood Suites Allentown West Fogelsville - Front Desk Agent role at Aimbridge Hospitality

Homewood Suites Allentown West Fogelsville - Front Desk Agent

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Join to apply for the Homewood Suites Allentown West Fogelsville - Front Desk Agent role at Aimbridge Hospitality

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Whether visitors are taking the whole family to Dorney Park and Wildwater Kingdom, touring the western Lehigh Valley wineries or are here for business with one of the many corporations based in Allentown, PA—Mack, Nestle and Olympus among them—the suites at our Allentown, PA hotel let guests do things their way. A hot full breakfast is included seven days a week. We invite our guests to enjoy an included evening social served Monday through Thursday, and stock their suite’s kitchen with favorites. A 24-hour fitness center and indoor pool allow for maintaining any exercise program.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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