Front Desk Agent

Blackberry Farm; Walland (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a prestigious hospitality team at Blackberry Farm as a Front Desk Agent, where you will manage guest check-ins, resolve queries, and maintain high standards of service. This role offers an opportunity to grow in a supportive environment, enhancing guest experiences on the beautiful Blackberry Mountain property.

Benefits

Travel perks

Tuition reimbursement

Health insurance

Flexible spending accounts

401k match with profit sharing

Paid time off with additional paid holidays

Qualifications

• High school diploma or equivalent, with hospitality or customer service experience.
• Excellent communication skills, capable of managing diverse tasks under pressure.
• Basic understanding of accounting and math skills required.

Responsibilities

• Oversee daily operations, response to guest requests, and check-in/check-out processes.
• Maintain a neat front desk environment and handle billing issues.
• Coordinate with other team members for smooth operational performance.

Skills

Excellent written & verbal communication skills

Customer Service

Problem-solving

Education

High School diploma or equivalent

2-3 years of Hospitality or Customer Service experience

Tools

MS Office Programs

Point of Sale Systems

Job description

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The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, Blackberry Mountain itself.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Desk

• Answer and respond to guests’ requests and individual needs promptly
• Maintain a keen understanding of Opera functions
• Resolve billing questions or concerns
• Complete Blackberry University
• Check hotel availability & assist with making reservations
• Responsible for attending daily line-ups to confirm all guest information is accurate which will ensure a smooth operation
• Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment
• All front desk duties, including answering phones and assisting guests with request
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets
• Maintain a clean and neat work area
• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation prior to arrival to ensure it is complete
  
  

Accounting

• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for gift shop and incidental charges
• Follow all procedures and make sure all agents do as well
  
  

Must Comply With All Company Policies And Procedures.

Must be able to work well with other Team Members and managers and interact with our guests.

To perform the essential functions of this position regular and consistent attendance is required, as well as, flexibility to work nights and weekends.

Supervisory Responsibilities

• None
  
  

EDUCATION And Or EXPERIENCE

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
• Basic understanding of MS Office Programs and Point of Sale Systems
• Must have a valid driver’s license
  
  

Language Skills

• Must have excellent written & verbal communication skills
• Must be able to interact and communicate effectively with guests, managers, and team members
  
  

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting
  
  

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to simultaneously manage diverse tasks
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
  
  

PHYSICAL DEMANDS

• Must be able to sit or be on feet for long periods of time
• Must be able to lift up to 40 lbs.
• Must be able to safely operate a company vehicle or golf cart
  
  

WORK ENVIRONMENT

• General desk / front desk guest reception area
• Must be able to work outdoors in all weather conditions
• 5,200 acres of Blackberry Mountain property
  
  

Blackberry Mountain, a Relais & Châteaux property, continues a legacy of world-renowned hospitality and unwavering dedication and appreciation for the land. Our team on the Mountain embodies a rich and diverse range of experience, knowledge and expertise. Every day on the Mountain, Southern hospitality meets outdoor lifestyle in an unparalleled hospitality and guest experience.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry Mountain is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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