Front Desk Agent

Thealloyhotel; King of Prussia (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team in King of Prussia. This full-time role is perfect for individuals who thrive in a dynamic environment and enjoy engaging with guests. As a key member of the Front Office Team, you will be responsible for ensuring a positive guest experience through excellent customer service and effective communication. The company fosters a supportive culture where employees are valued and provided with opportunities for growth and development. If you're passionate about hospitality and ready to make a difference, this role is an exciting opportunity for you.

Benefits

Medical, prescription, vision, and dental plans

401K with company match

Discounted hotel room rates

Group life insurance

Free monthly SEPTA pass

Short-term and voluntary long-term disability insurance

Verizon Wireless discounts

Development opportunities through training and education assistance programs

Qualifications

• Passion for serving others and engaging with guests.
• Ability to maintain high service standards and address concerns.

Responsibilities

• Assist guests courteously and professionally at all times.
• Post charges, collect payments, and handle cash procedures.
• Communicate effectively with departments and management.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Hilton OnQ

Job description

Join to apply for the Front Desk Agent role at the Alloy-King of Prussia, a DoubleTree by Hilton.

Description

The Alloy, a DoubleTree by Hilton located in King of Prussia, is seeking a full-time Front Desk Agent to join our Front Office Team!

Role Overview

We are looking for individuals passionate about serving others! As a front desk team member, you are at the heart of the hotel, interacting directly with our guests. Your proactive, responsive, and caring approach will significantly impact the guest experience. If you enjoy engaging with people and possess a winning personality along with a high sense of responsibility, this role is ideal for you! We foster a great company culture at Concord Hospitality where everyone is valued and respected.

Benefits (for Full-Time Associates)

• Competitive pay
• Medical, prescription, vision, and dental plans
• 401K with company match
• Discounted hotel room rates
• Group life insurance
• Free monthly SEPTA pass
• Short-term and voluntary long-term disability insurance
• Verizon Wireless discounts
• Development opportunities through training and education assistance programs

Responsibilities

• Assist guests courteously and professionally at all times
• Maintain high service standards
• Address guest concerns promptly and satisfactorily
• Post charges, collect payments, and handle cash procedures
• Manage guest mail and messages professionally
• Be knowledgeable about hotel programs and offers
• Communicate effectively with departments and management
• Respond swiftly to calls, visitors, and team needs
• Follow safety and emergency procedures

Why Choose Concord?

Our foundation is built on Quality, Integrity, Community, Profitability, and Fun. We aim to hire the best, creating an engaging work environment where you are valued. We offer opportunities for growth and development, and we organize fun activities to keep our team connected.

Ideal candidates should be flexible with shifts, including weekends and holidays. Hilton OnQ experience is preferred. The hourly rate is $18.00.

If you want to grow and be part of a fun team, this could be the perfect role for you!

Equal Opportunity Employer