Front Desk Agent

Texican Court; Irving (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Associate to manage guest check-ins and check-outs, maintain high standards of service, and handle guest inquiries. The ideal candidate will possess strong communication skills, multitasking abilities, and experience in hotel operations or customer service. This full-time role offers a supportive work environment with various shift options.

Benefits

Medical insurance

Dental insurance

Life insurance

Paid Time Off

Paid Community Service Days

Qualifications

• Hotel Operations or Customer Service experience preferred.
• Communicates effectively with others.
• Works productively with a team.

Responsibilities

• Check guests into or out of hotel.
• Confirm credit and payment method at check in.
• Handle problems in the workplace effectively.

Skills

Effective multitasking skills

Composure and patience under pressure

Communicates effectively with others

Works productively with a team

Education

Hotel Operations or Customer Service experience

Tools

Computer programs

Job description

Shift Requirements:

7AM-3PM, 3PM-11PM, 12PM-8PM

Essential Functions:

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• Be familiar with guest scenarios.
• Be familiar with all technical equipment as related to the Front Desk.
• To be familiar with all hotel facilities.
• To be familiar with general organization set-up.
• To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Texican Court standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Texican Court Standards and regulations to encourage safe and efficient hotel operations.
• Check guests into or out of hotel.
• Confirm credit and payment method at check in.
• Confirm full payment at check out.
• Log all requests, confirm completion and follow up.
• Direct guests to daily functions within hotel.
• Complete bucket check.
• Review PMS inventory and House Count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paper work for closing of shift.
• Balance bank daily.
• To be thoroughly acquainted with all hotel promotional programs.
• Run copies and charge guests as needed.
• Send faxes and charge guests as needed.
• Run daily arrival report and mark registration cards for special requests.
• Distribute packages and mail to guest services for delivery or inform guest of receipt.
• Stock and clean work space for next shift
• Distribute billing reports to Hotel outlets.
• Block bus tours and notify housekeeping.
• Run PBX board as necessary.
• Load PMS, PBX, PC, Folio as necessary.
• Other duties as required.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine.

Working Environment:

• Interior and on occasion exterior of hotel with exposure to weather conditions.

Physical Requirements:

• Standing/Walking: Constantly: At front desk on tile or carpet.
• Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
• Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
• Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Qualifications/Benefits

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Irving, TX 75039 (Required)

Ability to Relocate:

• Irving, TX 75039: Relocate before starting work (Required)

Work Location: In person

Source: Hospitality Online