Front Desk Agent

Marriott Hotels Resorts; Irving (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent to enhance guest experiences at their new location. This role involves providing exceptional customer service, managing reservations, and ensuring smooth operations at the front desk. Ideal candidates will possess strong communication skills and a friendly demeanor, contributing to a welcoming environment for guests.

Qualifications

• Experience in a hotel or related field is preferred.
• Familiarity with hotel management software is beneficial.

Responsibilities

• Provide outstanding service to guests, enhancing satisfaction.
• Manage multiple tasks including reservations and check-ins.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

Additional Information

This hotel is owned and operated by an independent franchisee, Countrywide Hospitality LLC. The franchisee is a separate company and employer from Marriott International Inc. All employment policies, including hiring, firing, staffing, and benefits, are controlled solely by the franchisee. If you accept a position at this hotel, you will be employed by the franchisee and not by Marriott International Inc.

Job Role: Front Desk Agent

The Front Desk is the shining star of our guest experience, mastering customer service and communication to create a seamless and inviting stay. This pivotal role manages guest interactions and ensures the front desk operates efficiently. We are seeking qualified candidates to be the face of our newly built Aloft Hotel near DFW Airport.

Key Responsibilities:

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to enhance guest satisfaction.
• Communication: Effectively convey information, address guest inquiries and resolve issues promptly. Strong verbal and written communication skills are essential.
• Problem Solving: Evaluate situations and select appropriate courses of action quickly and accurately to resolve guest concerns.
• Multitasking: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with financial information and perform basic arithmetic as needed.

Education & Experience

High school diploma or equivalent; experience in a hotel or related field is preferred. Familiarity with hotel management software and Microsoft Office suite is beneficial.

Additional Information:

This company is an equal opportunity employer.

Required Experience: Unclear seniority.

Key Skills:

Customer Service, Hotel Experience, Hospitality Experience, Computer Skills, Upselling, Medical Office Experience, Office Experience, Computer Literacy, Front Desk, Guest Services, Cash Handling, Phone Etiquette.