Front Desk Agent

Omni Hotels; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and exciting work environment at a luxurious hotel where you will be the first point of contact for guests. As a Front Desk Agent, you will provide a five-star welcome and ensure every guest has a memorable experience. Your role will involve processing check-ins and check-outs, addressing guest inquiries, and maintaining the highest standards of service. This position offers the opportunity to work in a fast-paced environment where your contributions are valued. If you have a passion for hospitality and enjoy serving others, this could be the perfect fit for you!

Qualifications

• Strong verbal and written communication skills in English.
• Ability to work well under pressure in a fast-paced environment.
• Previous front desk experience is preferred.

Responsibilities

• Process guest check-ins and check-outs with attention to detail.
• Listen empathetically to guest inquiries and resolve issues.
• Maintain confidentiality of guest information at all times.

Skills

Customer Service

Communication Skills

Mathematical Calculations

Attention to Detail

Organizational Skills

Education

High School Diploma

Hospitality Management Degree

Tools

Hotel Management Software

Microsoft Office

Job description

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)

Maintain confidentiality of all guests and hotel information

Employ attention to detail in order to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

Maintain guest history files on all guests

Accommodate room changes expediently

Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Issue safe deposit boxes to guests and ensure security of key

Generate, print and distribute daily and weekly reports

Resolve discrepancies on the room status report with Housekeeping

Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems

Ability to compute accurate mathematical calculations

Ability to think clearly, quickly and make concise decisions

Ability to prioritize, organize and follow up

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Previous hotel front desk experience is strongly preferred

Previous cashiering experience is preferred

Must be able to work a flexible schedule including mornings, nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [emailprotected] .

Job LocationsUS-TX-Irving

Posted Date1 month ago(3 / 28 / 2025 12 : 19 PM)

Requisition ID 2025-121342

of Openings 1

Category (Portal Searching) Front Office Operations

Create a job alert for this search

Front Desk Agent • Irving, TX, United States