Front Desk Agent

Embassy Suites DFW; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a friendly and customer-focused Front Desk Agent to ensure guests receive exceptional service. This role involves checking guests in and out, managing requests, and maintaining a clean front desk area. Ideal candidates will possess strong communication and problem-solving skills, thrive in a fast-paced environment, and work well independently. Join a team where your contributions directly enhance guest experiences and satisfaction, making every stay memorable.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills are essential.

Responsibilities

• Check guests in and out, confirming reservations and issuing keys.
• Handle guest requests and complaints promptly and professionally.

Skills

Communication Skills

Problem-Solving Skills

Conflict Resolution

Customer Service

Education

High School Diploma

Tools

Windows Operating Systems

Office Software

Job description

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities :

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements :

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.