Front Desk Agent TCLC

Valencia Hotel Collection; Irving (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and award-winning team at a unique hotel in Irving, TX, where exceptional customer service is at the heart of our operations. As a Front Desk Agent, you will be empowered to create memorable experiences for our guests. With a focus on teamwork and communication, you'll handle check-ins, manage hotel resources, and ensure compliance with our high standards. Enjoy competitive pay, a retention bonus, and a supportive work environment that values your contributions. This is your opportunity to shine in the hospitality industry!

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

Community Service Days

Retention Bonus

Qualifications

• Experience in hotel operations or customer service preferred.
• Effective communication, teamwork, multitasking, patience, and computer skills.

Responsibilities

• Manage check-in/out procedures and guest interactions.
• Coordinate hotel resources and handle billing efficiently.
• Maintain attendance and grooming standards.

Skills

Customer Service

Effective Communication

Multitasking

Problem-Solving

Education

High School Diploma

Tools

Computer

Printer

Telephone

Job description

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Description

WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Job Details

• Level: Experienced
• Job Location: Texican Court - Irving, TX
• Position Type: Full Time
• Education Level: High School
• Salary Range: $16.00 - $18.00 Hourly
• Job Shift: Any
• Job Category: Hospitality - Hotel

Description

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star? We need big stars like you! Come be a part of an AWARD-WINNING TEAM.

Texican Court is located in Irving, TX, and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today's passionate traveler, each of our hotels showcases modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Shift Requirements

7am-3pm, 3pm-11pm, 12pm-8pm

Essential Functions

• Thorough knowledge of check-in and check-out procedures and policies.
• Familiarity with guest scenarios and hotel facilities.
• Knowledge of technical equipment related to the Front Desk.
• Understanding of hotel organization and inter-departmental relationships.

Hotel Specific Essential Functions

• Effective communication and quick evaluation skills.
• Ability to work well under stress and handle problems proactively.
• Capacity to assimilate complex information and consider constraints.
• Excellent listening, understanding, and clarification skills.
• Basic arithmetic and financial data comprehension.
• Friendly, service-oriented approach with guests and staff.
• Maintain regular attendance and personal grooming standards.
• Compliance with hotel standards and regulations.
• Perform check-in/out, payment verification, reservations, and shift closing tasks.
• Manage hotel promotional programs, billing, and communication tools.
• Coordinate packages, mail, and hotel resources efficiently.

Tools and Equipment

• Computer, printer, typewriter, telephone, photocopier, pens/pencils.

Working Environment

• Indoor and outdoor hotel environments with weather exposure.

Physical Requirements

• Constant standing/walking, frequent crouching, stooping, twisting, reaching, grasping.
• Handling and pushing/pulling weights up to 20 lbs.

Qualifications/Benefits

Qualifications

• Experience in hotel operations or customer service preferred.
• Effective communication, teamwork, multitasking, patience, and computer skills.

Benefits

• Medical, Dental, Life insurance.
• Paid Time Off and Community Service Days.

Valencia Hotel Group is an Equal Opportunity Employer, committed to diversity and inclusion.