Front Desk Agent

The Crescent Hotel, Fort Worth; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hotel as a Front Office Agent, where you will be the first point of contact for guests, ensuring a warm and welcoming experience. This role involves managing check-ins and checkouts, addressing guest inquiries, and maintaining an organized front desk. You'll thrive in a dynamic environment that values customer service, effective communication, and multitasking. If you have a passion for hospitality and a desire to create memorable experiences, this is the perfect opportunity for you to shine in the hospitality industry.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.

Responsibilities

• Answer inquiries from guests regarding services and amenities.
• Handle check-ins and checkouts efficiently and courteously.
• Maintain a clean work area and assist guests with inquiries.

Skills

Customer Service

Effective Communication

Multitasking

Problem Solving

Computer Skills

Education

High School Diploma

College Coursework in Related Field

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from The Crescent Hotel, Fort Worth

Compensation Type
Hourly

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette at all times when communicating with other employees.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete all tasks on the shift checklist in a timely manner.
13. Complete a bucket check, room rate verification report, and housekeeping report.
14. Balance and prepare paperwork for shift closing according to hotel standards.
15. Maintain and market promotions and guest programs.
16. Maintain a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related field helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer experience required.
5. Customer service experience preferred.
6. Maintain a warm and friendly demeanor at all times.
7. Effective verbal and written communication skills.
8. Ability to multitask and prioritize.
9. Approach all encounters with courtesy and professionalism.
10. Maintain regular attendance and personal grooming standards.
11. Comply with hotel standards and regulations.
12. Handle problems proactively.
13. Understand and apply complex information.
14. Cross-train in other hotel areas.
15. Maintain confidentiality.
16. Show initiative and anticipate needs.
17. Perform other duties as assigned.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants