FRONT DESK AGENT

Sprague Hotel Developers; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Sprague Hotel Developers is seeking a friendly front desk agent to greet guests, handle check-in/check-out, and answer questions about the stay and local area. You will be on your feet for the shift, assist guests in person and by phone, and help ensure a smooth, welcoming experience.

The role requires good computer skills, a helpful attitude, and the ability to lift up to 25 lbs when needed. A smile and professionalism are essential to success.

Qualifications

• Must be able to stand for 8 hours.
• Lift up to 25 lbs when needed.
• Must be capable of friendly, helpful communication.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Answer questions and provide information about the stay and local area.
• Maintain a positive, professional front-desk presence and assist with phone inquiries.

Skills

Customer service

Phone support

Guest relations

Job description

Hello! Good Morning! Hi there! Good Afternoon! Thank You! Do you say these things to complete strangers? Do you normally have a smile on your face and enjoy talking with people? Then we have a job for you! We are looking for individuals to provide excellent customer service to our guests. Whether it be talking to them on the phone, checking them into the hotel, assisting them with questions, greeting them as they come and go or just chatting with them about their stay or their travel plans. A good front desk agent is attentive to every guest that they encounter, must be able to be on their feet 8 hours, have working knowledge of computers, be able to lift and move up to 25 lbs. and most of all …… SMILE!