Front Desk Agent

General Hotels Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional customer service at the Crowne Plaza Indianapolis Airport. This role involves greeting guests, managing check-ins, and ensuring a pleasant stay. Ideal candidates will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The company values diversity and promotes from within, offering a supportive work culture.

Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Telemedicine services

401(k) with company match

Hotel Room Discounts

Generous Time Off

Qualifications

• Excellent customer service skills required.
• Strong communication and multitasking abilities needed.

Responsibilities

• Greeting guests upon arrival and checking them in and out.
• Answering phone calls and assisting guests with questions.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Ability to Work Under Pressure

Tools

Hotel Software

Job description

Job Title: Front Desk Agent

Join to apply for the Front Desk Agent role at General Hotels Corporation.

Location: Crowne Plaza Indianapolis Airport

Job Overview: The Front Desk Agent is responsible for providing excellent customer service, being the first point of contact for guests, and ensuring a comfortable and enjoyable stay.

Responsibilities:

1. Greeting guests upon arrival
2. Checking guests in and out
3. Answering phone calls and emails
4. Assisting guests with questions or concerns
5. Maintaining accurate guest records
6. Handling transactions
7. Providing information on amenities and attractions
8. Keeping the front desk area organized and clean

Qualifications:

• Excellent customer service skills
• Strong communication skills
• Ability to multitask and prioritize
• Attention to detail
• Ability to work under pressure
• Proficiency with hotel software
• Basic math skills
• Flexibility to work various shifts, including weekends and holidays

Benefits:

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Telemedicine services
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Hotel Room Discounts
• Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off

General Hotels Corporation values promoting from within and is committed to diversity and equal opportunity employment.