Front Desk Agent

Arbor Lodging; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel investment and management company seeks a Front Desk Agent to provide exceptional guest service. Responsibilities include greeting guests, managing reservations, and resolving issues. Join a team that values guest satisfaction and teamwork.

Benefits

Competitive salary

Annual review with potential for increase

401k with company match

Qualifications

• Hotel Front Desk experience preferred.
• Ability to stand for 8 hours and lift 20 lbs occasionally.

Responsibilities

• Greet and register guests in a friendly manner.
• Handle and resolve guest issues promptly.
• Perform check-out tasks and ensure payment accuracy.

Skills

Communication

Organizational Skills

Team-oriented

Education

High school Diploma or equivalent

Tools

Hotel reservations software

Microsoft Windows

Job description

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Job Type

Full-time

Summary

The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with questions or complaints.

Duties & Responsibilities

• Greet and register guests in a friendly manner
• Assist with reservations, pre-registrations, and room blocking
• Assist large groups upon arrival
• Help guests find dining, shopping, and other nearby attractions
• Handle and resolve guest issues promptly
• Process payments according to procedures
• Upsell additional facilities and services
• Perform check-out tasks
• Ensure all cash, checks, and credit card balances are accurate at shift end
• Answer guest questions and cater to their needs
• Communicate internally with departments to resolve guest concerns
• Perform additional tasks as assigned

Requirements

• High school Diploma or equivalent
• Hotel Front Desk experience preferred
• Experience with hotel reservations software
• Experience with Microsoft Windows
• Outgoing, friendly demeanor, committed to guest satisfaction
• Positive attitude
• Excellent communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours
• Ability to lift 20 lbs occasionally

Benefits

• Competitive salary
• Annual review with potential for increase
• 401k with company match
• Additional benefits may be available

Arbor's Guiding Principles

• Do the Right Thing
• Lead with Heart
• Be Accountable
• Aim Higher
• Celebrate Differences

Arbor Lodging is an equal opportunity employer, committed to diversity and nondiscrimination in all employment practices.