Front Desk Agent

Benchmark Hospitality at DU; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company that values its employees and offers a supportive work environment. As a Front Desk Agent, you will play a crucial role in creating memorable experiences for guests. This full-time position requires weekend availability and offers competitive pay along with bonuses. If you have a passion for service, enjoy engaging with diverse guests, and want to grow your career in hospitality, this opportunity is perfect for you. Experience the benefits of working in a collaborative atmosphere where your contributions truly matter.

Benefits

Sign-on bonus

401k with company match

Quarterly incentive plan

Paid time off

On-site wellness programs

Employee rates on hotel stays

Qualifications

• Engaging personality to create memorable experiences.
• Knowledgeable about hotel amenities and local area.

Responsibilities

• Check guests in and fulfill special requests.
• Provide exceptional customer service and resolve issues.
• Promote hotel programs and assist other departments.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Opening Post Information* : Posted Date 3 days ago (4/28/2025 8:49 PM)

Opening ID 2025-54814

# of Openings 1

Job Locations US-IN-Carmel

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Renaissance Indianapolis North can mean for you! The Renaissance Indianapolis North boasts 266 guest rooms, and 12,400 sq ft of event space.

Description

Currently offering $500 in sign on bonuses ($250 paid after 30 day, $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. $16.00/hour.

Please apply directly online at careers-phg.icims.com/jobs

This is a full time position requiring weekend availability on both Saturdays and Sundays.

Typical shifts are 3pm to 11pm, with some mid shifts (10am-6pm, 11am - 7pm, noon - 8pm) and overnight shifts available.

We are looking for a highly motivated, guest service oriented individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

Compensation Range

The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience.

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