Front Desk Agent

General Hotels Corporation; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Front Desk Agent, der für exzellenten Kundenservice sorgt. In dieser Rolle sind Sie der erste Ansprechpartner für Gäste und tragen zur Schaffung eines unvergesslichen Aufenthalts bei. Zu den Aufgaben gehören die Begrüßung der Gäste, die Verwaltung von Check-ins und -outs sowie die Beantwortung von Anfragen. Das Unternehmen bietet ein unterstützendes Umfeld mit umfangreichen Schulungs- und Entwicklungsmöglichkeiten. Wenn Sie Leidenschaft für den Kundenkontakt haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, Zahn- und Augenversicherung

Unternehmensfinanzierte Lebensversicherung

Unternehmensfinanzierte Telemedizin

401(k) mit Unternehmensbeitrag

Hotelzimmer-Rabatte

Unternehmensfinanzierte Mitarbeiterhilfe

Großzügiges Urlaubsangebot

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und starke Kommunikationsfähigkeiten.
• Fähigkeit, unter Druck zu arbeiten und mehrere Aufgaben zu priorisieren.

Responsibilities

• Begrüßung der Gäste und Unterstützung bei Fragen oder Anliegen.
• Verwaltung von Check-in und Check-out sowie von Zahlungen.
• Bereitstellung von Informationen über Hotelannehmlichkeiten und lokale Attraktionen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Detailgenauigkeit

Druckbewältigung

Hotelsoftware

Grundkenntnisse in Mathematik

Flexibilität

Education

High School Diploma

Tools

Hotel Front Desk Software

Job description

Join to apply for the Front Desk Agent role at General Hotels Corporation

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Join to apply for the Front Desk Agent role at General Hotels Corporation

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized
  
  
  

The ideal candidate for this position will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including Mornings, Evenings, Weekends and Holidays
• Must have a valid Driver's License
  
  
  

Benefits include:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”) through PayActiv
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package
  
  
  

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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