Front Desk Agent

Renaissance Indianapolis North; Carmel (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Renaissance Indianapolis North seeks a Front Desk Agent to provide exceptional service to guests and create memorable experiences. This role involves checking in guests, addressing inquiries, and ensuring all needs are met with outstanding hospitality. It's an opportunity to grow a career in the hospitality industry at a world-class property.

Benefits

On-site wellness programs

401k with company match

Paid time off

Local discounts

Employee rates on hotel stays

Qualifications

• Highly motivated and guest service oriented.
• Engaging personality to create memorable experiences.

Responsibilities

• Check guests in and ensure special requests are fulfilled.
• Provide exceptional customer service and resolve problems.
• Promote and sell special hotel programs.

Skills

Outstanding guest service skills

Job description

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Renaissance Indianapolis North provided pay range

This range is provided by Renaissance Indianapolis North. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Renaissance Indianapolis North can mean for you! The Renaissance Indianapolis North boasts 266 guest rooms, and 12,400 sq ft of event space.Â

Overview

Currently offering $500 in sign on bonuses ($250 paid after 30 day, $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. $16.00/hour.

Please apply directly online at careers-phg.icims.com/jobs

This is a 2nd shift, full time position requiring weekend availability on both Saturdays and Sundays.

Typical shifts are 3pm to 11pm, with some mid shifts and overnight shifts available.

About

We are looking for a highly motivated, guest service oriented individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:

• Help guests discover their "Wanderlust" experience

• Provide exceptional customer service by being engaging and taking sincere interest

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

• Help to resolve problems and "WOW" guests through recovery when things aren't quite right

• Promote and sell special hotel programs.

• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

• Be knowledgeable of all emergency procedures and policies.

• Maintain house bank.

• Communicate all pertinent information to manager on duty.

• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

• Assist other departments as needed.

Qualifications

Outstanding guest service skills.

Compensation Range

The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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