Front Desk Agent

Hyatt Place Fort Worth / Hurst; Hurst (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly and customer-focused Front Desk Agent to provide excellent service to guests. This role requires strong communication, problem-solving, and conflict-resolution skills. You'll be responsible for checking guests in and out, managing payments, and ensuring guest satisfaction. Join a dynamic team where your contributions make a difference in enhancing guest experiences and maintaining a welcoming environment. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Strong communication and customer service skills required.
• Ability to work independently and handle stressful situations.

Responsibilities

• Check guests in and out, confirming reservations and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Coordinate with housekeeping to ensure room readiness for guests.

Skills

Communication Skills

Problem-Solving Skills

Conflict-Resolution Skills

Customer Service Skills

Education

High School Diploma or Equivalent

Tools

Windows Operating Systems

Office Software

Job description

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation : $15 - $17

Key Responsibilities :

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements :

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.

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