Front Desk Agent

Appone; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

HM Alpha Hotels & Resorts seeks a Front Desk Agent at Marriott Warner Center in Los Angeles, CA. The role focuses on delivering excellent guest service, efficient check-in/check-out, and informing guests about services and local attractions.

Responsibilities include reservations, payments, and addressing guest concerns to maintain high satisfaction. Flexible shifts with evenings, weekends, and holidays are required. Background check is required.

Qualifications

• High school diploma or equivalent required; hospitality coursework is a plus.
• Previous experience in guest service or front desk preferred.
• Strong communication, written and verbal, with a guest-first mindset.

Responsibilities

• Greet and assist guests warmly and professionally.
• Handle check-ins/outs accurately and input guest data into the system.
• Answer calls, provide hotel information, and assist with local attractions.
• Manage reservations, update guest details, and process payments.
• Address guest concerns promptly to ensure satisfaction.
• Coordinate with housekeeping to ensure rooms are ready for arrival.
• Maintain a clean, organized front desk area.
• Process payments and generate daily reports.
• Assist with concierge services for dining, transportation, and activities.
• Follow hotel policies and safety procedures.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

PMS (Hotel management system)

Microsoft Office

Job description

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system.
• Answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions.
• Manage reservations, including booking rooms, updating guest information, and processing payments.
• Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed.
• Maintain a clean and organized front desk area.
• Process guest payments, handle cash and credit transactions, and prepare necessary reports.
• Assist with concierge services, providing recommendations for dining, transportation, and activities.
• Follow all hotel policies and procedures, including safety and security protocols.
• Perform other duties as assigned by the Front Desk Supervisor or Manager.

Experience and Education

• High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus.
• Previous experience in customer service, hospitality, or a front desk role preferred.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused attitude.
• Flexibility to work various shifts including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Position Requirements

Successful completion of a background check is required prior to employment

Category

Front Office / Front Desk

Location

Marriott Warner Center 262

Contract Type

Full-Time/Part-Time Full-Time

Shift

Various Shifts

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Number of Openings

1

Req Number

FRO-26-00164

This position is currently accepting applications.