Front Desk Agent

The Indigo Road Hospitality Group; Highlands (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that prioritizes its employees and aims to revolutionize the hospitality industry. In this role, you will provide exceptional service to guests while ensuring their privacy and safety. You will be part of a team that values integrity, creativity, and proactive problem-solving. With opportunities for growth and a supportive environment, this position offers a chance to make a significant impact in a vibrant and dynamic industry. If you are enthusiastic, friendly, and ready to embrace a rewarding career, we want to meet you!

Qualifications

• 1+ years in a similar role preferred.
• Positive mindset with strong communication skills.

Responsibilities

• Provide excellent service to guests and handle confidential information.
• Process check-ins/outs and maintain guest privacy.

Skills

Customer Service

Problem Solving

Attention to Detail

Effective Communication

Education

High School Diploma or equivalent

Additional education or training

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Description

AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

What we will ask of you:

1. Always provide excellent and attentive service to guests.
2. Handle confidential information, including guest records, with a high degree of integrity.
3. Ensure proper credit card and key control policies are followed accurately.
4. Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
5. Responsible for knowing hotel emergency procedures.
6. Maintain accurate accounts of cash, and credit transactions.
7. Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
8. Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
9. Maintain the integrity of Company proprietary information and protect Company assets.
10. Maintain complete knowledge in the use of all office equipment, and property management systems.
11. Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
12. Attend required training and meetings.
13. Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
14. Proficiency in Microsoft Word, Outlook and Excel preferred.

Other Duties and Responsibilities:

1. Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
2. Participates in activities and meetings.
3. Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required.
4. All other duties as assigned.

Requirements for Success:

1. One or more years of employment in similar position or equivalent preferred.
2. Additional education, training, or certification preferred.
3. Positive, friendly, and enthusiastic mindset with an excellent record of hotel management.
4. Ability to communicate effectively with fellow leaders, managers, employees, and all guests.
5. Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions.
6. Must be able to work days, nights, weekends and holidays.
7. Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.