Homewood Suites Houston Westchase - Front Desk Agent

Aimbridge Hospitality; Houston (TX); On-site; USD 25,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for the Homewood Suites in Houston, TX. This role is pivotal in ensuring a superior guest experience through excellence in customer service, communication, and managing front desk operations. Ideal candidates will possess a high school diploma, relevant hotel experience, and skills in multitasking and problem-solving. Full-time employees will be eligible for a competitive benefits package, including medical coverage and a 401k plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to deliver exceptional guest service.

Responsibilities

• Provide outstanding service to guests and manage front desk operations.
• Handle reservations, check-ins, and check-outs efficiently.
• Address guest inquiries and resolve concerns promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Homewood Suites Houston Westchase - Front Desk Agent

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Homewood Suites Houston Westchase - Front Desk Agent

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About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Travelers can stay at the Homewood Suites by Hilton Houston-Westchase hotel and be in easy reach of Galleria shopping, downtown Houston and the nation’s largest church, Lakewood. Located in the Westchase Business District of Houston, Texas, our award-winning hotel is perfect for temporary housing or corporate stays. Our extended stay Westchase Houston hotel offers 96 studio, accessible and one- and two-bedroom suites. We offer a complimentary hot full breakfast each morning. Guests can mingle with other guests over a complimentary evening social offered Monday through Thursday. We'll even do our guests' grocery shopping, if needed.We are always ready to host a brainstorming session or special event in our 357 sq. ft. meeting room.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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