Front Desk Agent

HEI Hotels & Resorts; Herndon (VA); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a leading company as a Front Desk Agent at a renowned hotel in Herndon, Virginia. This part-time entry-level position involves assisting guests with check-ins and check-outs, providing excellent customer service, and ensuring a positive experience. Enjoy comprehensive benefits including health insurance, paid time off, and hotel discounts while working in a supportive and diverse environment.

Benefits

Health insurance

Vision insurance

Pet insurance

Paid time off

401(k) with matching

Hotel discounts

Qualifications

• High School Diploma required; college degree preferred.
• Hotel experience preferred.
• Ability to stand and move freely throughout the front office area.

Responsibilities

• Greet guests promptly with a friendly and sincere welcome.
• Complete registration by inputting and retrieving information from a computer system.
• Close guest accounts at check-out, ensuring guest satisfaction.

Skills

Effective communication

Interpersonal skills

Basic math

Adaptability

Education

High School Diploma or equivalent

College degree preferred

Job description

Join to apply for the Front Desk Agent role at HEI Hotels & Resorts

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Join to apply for the Front Desk Agent role at HEI Hotels & Resorts

About Us

Join our award-winning family at the Hyatt Regency Dulles, where taking care of our people is the foundation for our success. We are proud to share our 99.22% associate satisfaction score. We offer a fun and supportive work environment, outstanding training and development and advancement opportunities, competitive pay and benefits, free parking, and Hyatt’s and HEI hotel's discount programs. We embrace diversity in the workplace and create an inclusive environment for all. We plan fun and engaging monthly activities, an abundance of awards & recognition programs, annual picnic and holiday practices, and a yearly- appreciation week for each department. Our Team is a 4x Convention South Reader’s Choice Award Winner, and a 2024 TripAdvisor Travelers’ Choice Award Winner. Twice quarterly recognized Hyatt Elite Performer Hotel for Hyatt America’s Regency Portfolio in 2024. We show care for our Team and Guests with our achieved GBAC STAR Facility Accreditation in 2021 for cleaning and disinfecting to a higher standard. Our newly renovated hotel is minutes from Dulles International Airport in Herndon, Virginia, featuring 316 suite-style guest rooms and a 30,000-square-foot LEED-certified, IACC conference center. We would love to talk to you about your next career move!

Don’t meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn’t align perfectly with every qualification, we still encourage you to apply. You might be the perfect fit for this or other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, providing positive guest experiences.

Essential Duties and Responsibilities

1. Greet guests promptly with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to requests, respond appropriately, and provide accurate information about hotel amenities and local attractions.
2. Complete registration by inputting and retrieving information from a computer system, confirming guest details, and making room assignments based on guest needs.
3. Code electronic keys, confirm room number and rate non-verbally, and provide welcome folders with keys, certificates, coupons, and refreshments as appropriate.
4. Verify and imprint credit cards for authorization, handle cash, make change, and balance the house bank.
5. Accept and record various payment methods, convert foreign currency, and post charges to guest accounts.
6. Answer phones promptly, relay messages, and handle mail and packages as requested.
7. Close guest accounts at check-out, ensure guest satisfaction, and resolve any issues or complaints effectively.
8. Remain calm during emergencies and busy periods, using judgment and discretion to manage situations.
9. Maintain regular attendance and perform other related duties as assigned.

Qualifications and Skills

1. High School Diploma or equivalent required; college degree preferred.
2. Hotel experience preferred.
3. Proficient in calculator use and basic math.
4. Effective communication and interpersonal skills, with patience and tact.
5. Ability to stand and move freely throughout the front office area.
6. Ability to accurately input information into a computer system.
7. Awareness of emergency procedures and signs of safety issues.
8. Ability to build and maintain positive working relationships.
9. Excellent verbal and written communication skills.
10. Adaptability in communication style for different audiences.

Benefits and Compensation

HEI Hotels and Resorts offers comprehensive benefits including health insurance, vision, pet insurance, paid time off, 401(k) with matching, and hotel discounts. This is a part-time, entry-level position with no tip or performance bonus eligibility. We are an equal opportunity employer committed to diversity and inclusion.