The Melrose Georgetown Hotel Front Desk Agent

Remington Hotels; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel in Washington, D.C. is seeking Front Desk staff who excel in guest services. The role involves managing check-in/out, cash handling, and reservations while ensuring an exceptional experience for guests. Candidates should have a strong work ethic and be team-oriented, ready to work flexible schedules including nights and weekends.

Qualifications

• Enjoys working in a team environment to provide great guest experiences.
• Availability to work nights, weekends, and holidays as required.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Manage cash handling and hotel charges accurately.
• Handle reservations and special requests efficiently.

Skills

High work ethic

Self-initiative

Teamwork

Job description

Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay rate - $18.00 hourly (USD)

Qualifications

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!