Front Desk Agent

DoubleTree by Hilton Hotel Annapolis; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an enthusiastic front desk agent to join their guest services team. In this dynamic role, you will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your responsibilities will include managing reservations, addressing inquiries, and resolving any issues that arise to guarantee an outstanding experience. If you are passionate about hospitality and enjoy interacting with people in a positive environment, this opportunity is perfect for you. Join a team that values service excellence and offers a supportive atmosphere for your growth.

Benefits

Medical Insurance Coverage

Holidays and Vacation Time

Go Hilton Travel Program

Qualifications

• Experience in a hotel is highly preferred.
• Must demonstrate the ability to multitask and problem-solve.

Responsibilities

• Welcome guests, manage accounts, and field complaints.
• Work with housekeeping to ensure rooms are ready for new guests.

Skills

Customer Service

Communication Skills

Multitasking

Problem-Solving

Detail-Oriented

Tools

Hilton Proprietary Software

Job description

DoubleTree by Hilton Hotel Annapolis • Annapolis , MD , US

Posted 6 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Full-Time roles require full availability, including weekends.

Compensation

• $18/hour
• Medical Insurance Coverage for you and your family
• Holidays and Vacation Time
• Go Hilton travel program 110 nights of discounted travel

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide the correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

• Hilton proprietary software experience preferred
• Experience in a hotel is highly preferred
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
• Demonstrate the ability to multitask, be detail-oriented, and be able to problem-solve to effectively assist internal and external customers
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Experience handling cash, accounting procedures, and general administrative tasks
• Ability to read and interpret documents such as safety rules, operating, maintenance instructions procedure manuals
• Ability to write routine reports and correspondence, as well as dates/times
• Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram form.
• Ability to problem solve with concrete variables in standardized situations