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Front Desk Agent

Crestline Hotels & Resorts

Baltimore (MD)

On-site

USD 60,000 - 80,000

Full time

30+ days ago

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Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their team. In this role, you'll be the first point of contact for guests, assisting with check-ins and check-outs, and ensuring a seamless experience. Your ability to resolve complaints and anticipate guest needs will be crucial in maintaining high satisfaction levels. This entry-level position offers a competitive hourly wage and a range of benefits, including medical coverage and travel discounts. If you have a passion for customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical/Vision/Dental
401k Savings Plan
Competitive PTO
Educational Assistance
Travel Discounts

Qualifications

  • 1+ year of experience in a hotel role.
  • Basic computer skills required.

Responsibilities

  • Assist guests with check-in and check-out processes.
  • Resolve guest complaints and maintain positive relations.
  • Process guest check-ins and handle special requests.

Skills

Customer Service
Communication Skills
Problem-Solving
Basic Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths
Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Compensation & Benefits
$16 - $17 per hour

  • Medical/Vision/Dental
  • 401k Savings Plan
  • Competitive PTO
  • Educational Assistance
  • Travel Discounts

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
  • Maintain positive guest relations at all times.
  • Maintain complete knowledge of all hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and etiquette.
  • Process all guest check-ins, verify registration information, and obtain backup payment information.
  • Direct Bell Person to escort guests and transport luggage.
  • Handle overbooked or walk-in guests.
  • Accept and record wake-up calls, monitor, send, and distribute guest faxes.
  • Communicate guest information to relevant departments and resolve discrepancies in reports.
  • Process check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education and Experience

  • High School Diploma or GED.
  • At least one year of experience in a similar hotel role.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Additional Details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Management and Manufacturing
  • Industry: Hospitality
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