Front Desk Agent

Crestline Hotels & Resorts; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their team. In this role, you'll be the first point of contact for guests, assisting with check-ins and check-outs, and ensuring a seamless experience. Your ability to resolve complaints and anticipate guest needs will be crucial in maintaining high satisfaction levels. This entry-level position offers a competitive hourly wage and a range of benefits, including medical coverage and travel discounts. If you have a passion for customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical/Vision/Dental

401k Savings Plan

Competitive PTO

Educational Assistance

Travel Discounts

Qualifications

• 1+ year of experience in a hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Process guest check-ins and handle special requests.

Skills

Customer Service

Communication Skills

Problem-Solving

Basic Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths
Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Compensation & Benefits
$16 - $17 per hour

• Medical/Vision/Dental
• 401k Savings Plan
• Competitive PTO
• Educational Assistance
• Travel Discounts

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of all hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, and obtain backup payment information.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walk-in guests.
• Accept and record wake-up calls, monitor, send, and distribute guest faxes.
• Communicate guest information to relevant departments and resolve discrepancies in reports.
• Process check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industry: Hospitality