Front Desk Agent

Island Hospitality Management; Garden Grove (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a vibrant Front Desk Agent to enhance guest experiences at their hotel. This role is vital in managing front desk operations, ensuring smooth check-ins and check-outs, and providing top-notch service to guests and vendors alike. The ideal candidate will possess excellent communication skills and a knack for problem-solving, thriving in a fast-paced environment. With a commitment to professionalism and courtesy, this position offers a unique opportunity to grow within a supportive team. Join a company that values your contributions and offers comprehensive training and benefits for your career advancement.

Benefits

Health Insurance

401(k) with Company Match

Paid Time Off

Employee Discounts

Career Growth Opportunities

Qualifications

• Highly motivated team player with strong initiative.
• Effective problem-solving skills in the workplace.

Responsibilities

• Check-in/Check-out hotel guests efficiently.
• Provide information and assistance to guests and vendors.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Ability to Work Under Stress

Job description

Join to apply for the Front Desk Agent role at Island Hospitality Management.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective problem-solving skills in the workplace
• Ability to work well under stress
• Approachable and dedicated to providing excellent guest service

The physical demands include standing, sitting, or walking for extended periods. Work hours vary based on guest occupancy, season, staffing, and other factors.

Training & Benefits

Island Hospitality offers a formal training and development program, along with a comprehensive benefits package including health insurance, 401(k) with company match, paid time off, employee discounts, and career growth opportunities.