Front Desk Agent

Albert Hotel; Fredericksburg (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401K matching

Discounts at partner restaurants

Employee dining privileges

Job summary

Albert Hotel in Fredericksburg, TX, is seeking a Front Desk Agent to welcome guests with warmth and professionalism. You will check guests in/out, manage reservations, and respond to inquiries while maintaining accurate records and a tidy front desk area.

Qualifications include a high school diploma or GED and 6+ months of hospitality or service experience. Proficiency with computer systems, strong communication skills, and the ability to work autonomously are expected.

Qualifications

• High school diploma or GED required.
• 6+ months of related hospitality, service, or retail experience preferred.
• Ability to navigate computer systems and software applications.
• Strong personal presentation and communication skills.
• Ability to work autonomously with good time management.

Responsibilities

• Greet guests warmly and check them in/out with professionalism.
• Manage reservations and create guest profiles to enhance experience.
• Answer calls promptly and maintain accurate logs.
• Balance shift transactions and maintain accounting procedures.
• Provide local knowledge and assist in special projects.

Skills

Guest service

Communication skills

Time management

Problem solving

Cash handling

Autonomy

Education

High school diploma or GED

Tools

Property Management System (PMS)

Reservations software

Cash register / POS

Job description

Description

ALBERT HOTEL is hiring for a FRONT DESK AGENT

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Wellhouse. Junebug's BBQ.

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

What you'll do:

• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Be attentive to the entrance and aware of guests entering and exiting the building; ensure the atmosphere is warm and inviting and work areas are clean and organized
• View reservations before arrival and create guest profiles that we can utilize to enhance their experience
• Check guests in and out of the hotel in a confident, professional, and personalized manner
• Take hotel reservations accurately and efficiently and ensure calls are answered in a timely and courteous manner
• Maintain an accurate log of guest calls for assistance or feedback, and ensure completion of all items
• Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Assist in the development of and implementation of special projects
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions.
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary

Who you are:

• You have a High school diploma or general education degree (GED).
• 6+ months of related experience in a hospitality, service, or retail role preferred.
• You can navigate, operate, and troubleshoot computer systems and software applications.
• You can develop and maintain professional relationships and speak effectively before guests and groups of co-workers.
• You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results.
• You have a strong work ethic and the ability to work autonomously.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.