Courtyard Springfield - Front Desk Agent

Aimbridge Hospitality; Springfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at their Courtyard Springfield location. This entry-level role focuses on delivering exceptional customer service and effective communication to ensure guests have a seamless experience. Responsibilities include managing guest interactions, multitasking various tasks, and handling financial transactions. Enjoy competitive benefits, including daily pay, medical coverage, and paid time off.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly and warm demeanor.
• Effectively convey information and ideas, and address guest inquiries promptly.
• Evaluate and select among alternative courses of action quickly to resolve guest concerns.
• Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Courtyard Springfield - Front Desk Agent

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Courtyard Springfield - Front Desk Agent

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Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Our Marriott hotel is located a brief drive from a variety of Springfield historical attractions including Abraham Lincoln's house, the Lincoln Presidential Library and Museum, and the Illinois State Capitol building. If travelers are searching for family-friendly things to do in Springfield, Knight's Action Park is 3 short miles from our hotel. Additionally, there are a number of events throughout the year at the Illinois State Fairgrounds or the Prairie Capital Convention Center. Local colleges and universities include Robert Morris University Illinois, Lincoln Land Community College, the University of Illinois Springfield, and Benedictine University at Springfield. There are a variety of local restaurants for guests to choose from, or The Bistro is available on-site for breakfast, lunch, and dinner. Our hotel provides guests with the convenience of a business center, on-site laundry, a fitness facility, pool and hot tub.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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