Front Desk Agent

Avocet Hospitality Group; Folly Beach, Northern (SC, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Life Insurance

Short & Long Term Disability

401(k) with employer matching

Paid Time Off (PTO)

Paid holidays

Earned Wage Access

Medical, dental, & vision insurance

Roth 401(k) with employer matching

Job summary

Avocet Hospitality Group is seeking a friendly, energetic Front Desk Agent for Tides Folly Beach. You’ll be the first and last touchpoint for guests, delivering warm, professional service from check-in to check-out in a fast-paced beach setting.

Responsibilities include handling reservations, payments and guest questions while promoting hotel amenities. The role requires a positive attitude, reliability and the ability to multitask with confidence.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and team-player mindset.
• Organized, dependable and detail-oriented.
• Comfortable using computers, phones and office equipment.
• Ability to multitask in a fast-paced environment.
• Hotel or customer service experience is a plus.

Responsibilities

• Welcome guests with a positive and professional attitude.
• Check guests in and out quickly and accurately.
• Handle reservations, room requests and guest questions.
• Promote hotel amenities, services and upgrades.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Process payments, cash handling and guest account charges.
• Answer phones, messages and guest requests professionally.
• Maintain a clean, organized and welcoming front desk area.
• Follow hotel safety, security and guest service standards.

Skills

Communication skills

Customer service

Team player

Organized

Detail-oriented

Computer skills

Tools

POS systems

Job description

We don’t offer jobs, we extend fulfilling career opportunities.

We at Avocet are united under a common goal: create fulfilling, meaningful experiences–not just for our guests, but for our talent as well. It’s about finding the right balance between guiding our teams to be true to the brand and empowering them to be true to themselves. To do this, we’ve invested in a dynamic professional environment and culture that is aligned with the values of the modern workforce.

• Company Provided Life Insurance
• Short and Long Term Disability
• Accident and Critical Illness Insurance
• 401(k) Retirement Savings Plan with Employer Matching

Love people? Love the beach? Love making someone’s day?

We’re looking for a friendly, energetic, and guest-focused Front Desk Agent to join our team! As one of the first and last people our guests interact with, you’ll play an important role in creating a warm, welcoming, and memorable experience from check-in to check-out.

In this role, you’ll help create a great guest experience from the moment they arrive, providing warm and professional service while assisting with check-ins, check-outs, reservations, guest questions, and day-to-day front desk needs.

The ideal candidate enjoys working with people, stays calm in a fast-paced environment, and takes pride in making guests feel welcome. If you’re someone who is naturally friendly, organized, and ready to go the extra mile for our guests, we’d love to meet you!

Salary: $18.00 per hour

Location: Tides - 1 Center St, Folly Beach, SC 29439

• A culture that values passion, individuality, and fun!
• Opportunities for internal growth and development
• Paid Time Off (PTO)
• Paid holidays
• Earned Wage Access through PayActiv- access to your earned wages before payday!
• Affordable medical, dental, & vision insurance plans
• Company provided life insurance
• Short & Long Term Disability, Accident, and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
• Referral program
• Employee Assistance Program
• Discounts at all Avocet-owned hotels & restaurants

What You’ll Do

• Welcome guests with a positive and professional attitude
• Check guests in and out quickly and accurately
• Handle reservations, room requests, and guest questions
• Promote hotel amenities, services, and upgrades
• Coordinate with housekeeping and maintenance to ensure rooms are ready
• Process payments, cash handling, and guest account charges
• Answer phones, messages, and guest requests professionally
• Help maintain a clean, organized, and fun front desk environment
• Follow hotel safety, security, and guest service standards

What We’re Looking For

• Strong communication and customer service skills
• Positive attitude and team-player mindset
• Organized, dependable, and detail-oriented
• Comfortable using computers, phones, and office equipment
• Ability to multitask in a fast-paced environment
• Hotel or customer service experience is a plus
• Able to stand/walk for extended periods and occasionally lift up to 40 lbs
• Flexible schedule, including weekends and holidays as needed

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.

“We strive to create fulfilling, meaningful experiences by nurturing a culture that celebrates the lifetime value of passionate talent.”

Amber Topping, Vice President of People & Culture