Guest Experience Front Desk Concierge

Avocet Hospitality Group; Folly Beach, Northern (SC, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Life Insurance

Short & Long Term Disability

401(k) with employer matching

Paid Time Off (PTO)

Paid holidays

Earned Wage Access

Medical, dental, & vision insurance

Roth 401(k) with employer matching

Job summary

Avocet Hospitality Group is seeking a friendly, energetic Front Desk Agent for Tides Folly Beach. You’ll be the first and last touchpoint for guests, delivering warm, professional service from check-in to check-out in a fast-paced beach setting.

Responsibilities include handling reservations, payments and guest questions while promoting hotel amenities. The role requires a positive attitude, reliability and the ability to multitask with confidence.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and team-player mindset.
• Organized, dependable and detail-oriented.
• Comfortable using computers, phones and office equipment.
• Ability to multitask in a fast-paced environment.
• Hotel or customer service experience is a plus.

Responsibilities

• Welcome guests with a positive and professional attitude.
• Check guests in and out quickly and accurately.
• Handle reservations, room requests and guest questions.
• Promote hotel amenities, services and upgrades.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Process payments, cash handling and guest account charges.
• Answer phones, messages and guest requests professionally.
• Maintain a clean, organized and welcoming front desk area.
• Follow hotel safety, security and guest service standards.

Skills

Communication skills

Customer service

Team player

Organized

Detail-oriented

Computer skills

Tools

POS systems

Job description

Avocet Hospitality Group is seeking a friendly, energetic Front Desk Agent for Tides Folly Beach. You’ll be the first and last touchpoint for guests, delivering warm, professional service from check-in to check-out in a fast-paced beach setting.

Responsibilities include handling reservations, payments and guest questions while promoting hotel amenities. The role requires a positive attitude, reliability and the ability to multitask with confidence.