Resort Front Desk Experience Specialist

Capital Vacations, LLC; Utah; Hybride; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical/Dental insurance

Voluntary Life Insurance

Company-paid life insurance

Long-term disability

Travel perks

Company perks program

Résumé du poste

Capital Vacations, LLC is seeking a highly motivated Front Desk Clerk to deliver exceptional guest service and create a warm, welcoming environment during every stay.

You will check guests in/out, handle charges, and assist with reservations, local information, and nightly audits. The role requires strong communication, reliability, and a friendly, guest-first attitude.

Qualifications

• Front desk role requiring warm, welcoming environment and guest satisfaction.
• Experience with checking guests in/out and handling room balances/charges.
• Ability to answer questions about local restaurants and attractions.
• Experience with reservations, room moves, stay-over requests, and night audit.
• Experience with generating reports and correcting errors before guest check-in.

Responsabilités

• Check guests in/out and collect balances; post room charges.
• Make reservations, room moves, and stay-over requests to ensure guest satisfaction.
• Run reports and correct errors before guest check-in; respond to online reviews.
• Answer and transfer calls with proper etiquette; assist guests with local information.
• Make courtesy/confirmation calls; notify owners of villa rentals.
• Coordinate with departments to respond to guest requests.
• Process revenue daily; balance cash drawer and post transactions.
• Perform inventory changes; prepare check-in packets for the upcoming week.
• Enter maintenance requests; manage RCI points/banking and cancellations.
• All other duties as assigned.

Connaissances

Customer service

Hospitality

Telephone etiquette

Attention to detail

Problem solving

Formation

High School Diploma/GED

Outils

SPI

Description du poste

Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a highly motivated and customer-focused individual to join our team as aFront Desk Clerk. As a Front Desk Clerk, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What you’re great at:

Responsible for the efficient and courteous operations of the front desk.

Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.

Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.

Make courtesy calls and follow-up calls to all guest’s issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.

Coordinate with all other departments to ensure a smooth response to guest’s requests.

Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.

Perform any other inventory management changes as directed by the supervisor or manager.

Prepare check-in packets for the upcoming week, order office supplies as needed.

Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.

All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

High School Diploma/GED preferred

Prior experience in a hospitality or customer service role preferred

Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure