Lobby Ambassador

Tb Isle Resort Lp; Florida; On-site; USD 21,000 - 26,000; Full time

Job summary

JW Marriott Turnberry Miami Resort & Spa is seeking a Lobby Ambassador to warmly greet guests and ensure a seamless arrival and departure experience.

You will anticipate needs, provide directions, and coordinate services such as luggage handling and transportation, while maintaining confidentiality and high standards of guest service.

Qualifications

• Minimum 1 year of customer service experience at a major hotel preferred.
• Previous Guest Relations and Front Office experience in a hotel required.
• Outstanding guest services and communication skills are required.
• Ability to handle a multitude of tasks in a changing environment.
• Able to listen to, understand, clarify, and respond to guest questions.

Responsibilities

• Open doors and assist guests arriving and departing the resort.
• Inform guests about amenities, services, hours, and local activities with directions as needed.
• Provide courteous luggage assistance to all guests.
• Coordinate transportation for guests (taxi, shuttle, limo).
• Be familiar with emergency procedures.
• Assess group travel movements and coordinate luggage and ground transportation needs.
• Monitor lobby traffic and anticipate guest needs; resolve concerns.
• Assist concierge, VIP services, baggage, parking, and other services as required.
• Maintain confidentiality of guest information and resort data; ensure security of high-profile guests.
• Perform other duties as required by management.

Skills

Customer service

Guest relations

Communication skills

Multitasking

Listening and responding

Education

High school diploma

Tools

Microsoft Office

Job description

Job Details

Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180

Job Category: Hospitality - Hotel

Scope of Position

The Lobby Ambassador serves as arrival and departure ambassador by greeting, welcoming, and acknowledging guests. He/she will anticipate, and address guests' needs to ensure quality standards, services, and guest satisfaction.

Position Requirements

• Minimum 1 year of customer service experience at a major hotel preferred.
• Previous Guest Relations and Front Office experience in a hotel required.
• Possess outstanding guest services and communication skills.
• Handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to questions raised by guests and members.

Responsibilities

• Courteously open doors and assist guests arriving and departing the resort.
• Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed.
• Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.
• Coordinate transportation (e.g., taxicab, shuttle bus, limo services) for guests.
• Familiar with emergency procedures.
• Assess group travel movements and coordinate necessary guest service arrangement to accommodate luggage and ground transportation requirements.
• Monitor lobby traffic.
• Anticipate guest needs and resolve guest concerns and requests.
• Assist concierge services, VIP services, baggage, parking, and other special services as required.
• Maintain the confidentiality of guests and members information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
• Perform any other reasonable duties as required by management.

Education

• High school diploma.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• On a continuous basis, stand for long periods of time.
• Use telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Qualifications