Front Desk Agent

Exploria Resorts; Florida; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance with HSA/FSA

Dental insurance

Vision insurance

Life/AD&D

Short/Long-term disability

401(k)

PTO

Paid holidays

Employee referral program

Room rate discounts

Growth opportunities

Job summary

Exploria Resorts is hiring a Front Desk Agent in Clermont, Florida. This full-time role requires working 3 PM–11 PM with weekends and holidays. You will greet guests, handle check-in/check-out, answer questions, and recommend activities to ensure a memorable guest experience.

Ideal candidates will excel in hospitality, have strong communication and computer skills, and be capable of multitasking while delivering outstanding service. Bilingual abilities are a plus.

Qualifications

• Excellent hospitality and guest service skills.
• Able to follow verbal and written instructions.
• Strong computer skills and attention to detail.
• Bi-lingual is a plus.

Responsibilities

• Greet guests at the front desk and assist with check-in/out.
• Answer questions and provide restaurant/activity recommendations.
• Respond to reservations, hotel information, and guest concerns.
• Handle phone inquiries and assist guests throughout their stay.

Skills

Hospitality

Customer service

Communication

Cashiering

Bilingual

Education

High school diploma or equivalent

Tools

POS systems

Job description

Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!

What does Exploria Resorts have to offer?

Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Front Desk Agent

Full-Time

$15.50/Hour

3 Pm-11 Pm, Weekends And Holidays Are Required.

Location: 17805 US-192 Clermont, FL 34714

Job Summary

The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities And Duties

• Responds professionally and courteously to arriving, departing, in-house guests and potential guests
• Checks guests in/out
• Provides outstanding customer service to all guest
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns

All other duties assigned by management

Qualifications

Qualifications and Skills:

• Must have strong hospitality skills and communication skills to interact with guests in a professional manner
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
• Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
• Good computer skills and detail-oriented
• Bi-lingual is a plus

Physical Demands

• Ability to stand for long periods
• Constant computer and phone usage

Required Competencies

• Good communication skills with other staff and colleagues
• Perform various projects requested by supervisors/managers
• Ability to follow instructions
• Detail oriented
• Phone etiquette
• Be able to work independently