Front Desk Agent-*Experience Preferred* Upscale Resort*

Crescent Hotels & Resorts; Daytona Beach Shores (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

401K

Job summary

Crescent Hotels & Resorts in Daytona Beach, FL, is interviewing a Part-Time Guest Services Agent for Max Beach Resort. You will greet guests, register them, and help ensure a memorable stay while supporting hotel profitability.

Responsibilities include inputting guest information, managing check-out, using the POS system, upselling services, answering questions, and resolving guest concerns quickly and courteously. 1 year front desk experience preferred.

Qualifications

• Superior guest service and a sense of humor.
• 1 year front desk experience.

Responsibilities

• Greet guests and complete the registration process, inputting info and guiding to rooms.
• Handle check-out, process payments, and manage currency exchanges.
• Demonstrate knowledge of hotel info, upsell services, and answer guest questions.
• Resolve inquiries and field complaints with timely, friendly service.
• Relay messages and ensure guest needs are met to maximize satisfaction.

Skills

Guest service

Sense of humor

Teamwork

Tools

Point-of-sale system

Job description

Description

Do you want to work in a fun, and energetic environment where you will be challenged, rewarded, and inspired? Lead the way for hospitality in Daytona Beach, at the Beautiful Max Beach Resort - Daytona Beach. Now Interviewing Part Time Guest Service Super Stars!

Required for all positions:

• Superior Guest Service
• A Sense of humor
• Teamwork, there's no job too big or too small for us to conquer together!

Benefits Offered to Full-time Team Members

• Paid Time Off (PTO)

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Supplemental Insurance

• 401K

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Qualifications

Front Desk

Behaviors

• Leader: Inspires teammates to follow them (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Preferred

  Job Security: Inspired to perform well by the knowledge that your job is safe

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Self-Starter: Inspired to perform without outside help

Experience

• Required

  1 years:

  Front Desk

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts