Restaurant Host

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA is hiring for a guest services role in the restaurant support area. The starting wage is $17.15 per hour, with duties ranging from greeting guests to assisting with reservations and room service.

You'll manage cash, operate the POS, maintain sanitary work stations, and follow all food safety guidelines while working nights, weekends, and holidays as needed. Candidates must be 18+, be able to obtain a Class B gaming license, and have cash handling

Qualifications

• Must be 18 years of age.
• Must obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
• Must obtain and maintain a Washington State Health Card (Food Worker Card).
• One to three months cash handling experience.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Escorts guests to restaurant tables and presents them with clean menus.
• Organization of station planning and dining room assignments.
• Takes guests names for waiting list and quotes wait times to guests accurately.
• Observes tables and keeps tracks of clean, dirty and occupied tables.
• Collects money and returns change to guests in an accurate and timely manner.
• Operates, balances, and reconciles cash till and Point of Sales (POS).
• Responds to guest inquiries regarding menu offerings and/or specials.
• Ensures all work stations are stocked, neat, clean and sanitary.
• Answers phones for reservations and room service.
• Rings in room service and give them to server assistant in a timely manner.
• Follows all food safety and sanitation guidelines as applicable.
• Responsible for all monies coming in and out of the restaurant during operating hours.
• Works’ days, nights, weekends, special events and holidays as needed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Skills

Exceptional guest service

Verbal and written communication

Cash handling experience

Multi-tasking abilities

Professional and courteous demeanor

Job description

Starting Wage: $17.15/hr.

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Escorts guests to restaurant tables and presents them with clean menus.
• Organization of station planning and dining room assignments.
• Takes guests names for waiting list and quotes wait times to guests accurately.
• Observes tables and keeps tracks of clean, dirty and occupied tables.
• Collects money and returns change to guests in an accurate and timely manner.
• Operates, balances, and reconciles cash till and Point of Sales (POS).
• Responds to guest inquiries regarding menu offerings and/or specials.
• Ensures all work stations are stocked, neat, clean and sanitary.
• Answers phones for reservations and room service.
• Rings in room service and give them to server assistant in a timely manner.
• Follows all food safety and sanitation guidelines as applicable.
• Responsible for all monies coming in and out of the restaurant during operating hours.
• Works’ days, nights, weekends, special events and holidays as needed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Must be 18 years of age.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• One to three months related work experience and/or training; or equivalent combination of education and experience. Must have one to three months cash handling experience.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.