Front Desk Agent

Marriott-Vacations-Worldwid; East Honolulu (HI); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Employee parking

Breakroom amenities

Monthly luncheons & awards

Discounts to onsite outlets

Job summary

Aqua Aston Hospitality seeks a Guest Services Agent to welcome and assist Owners/guests, orient them to villa features, and coordinate services to create memorable vacations. The role emphasizes attentiveness, professionalism, and teamwork within a friendly environment.

Candidate availability for 3rd shift (overnight) is required, with potential for growth and participation in hospitality perks and employee programs.

Responsibilities

• Checks Owners/guests into their villas and reviews amenities, services, hours, and local activities.
• Answers telephone calls and routes them to proper departments as applicable.
• Contacts other departments to resolve guest issues and follow up on requests.
• Identifies and explains room features to guests and ensures requests are met to their satisfaction.

Job description

Hourly Rate: $27.24Hourly Wage: $27.24Must be available to work 3rd Shift (Overnight)Are you looking for a place where meaningful moments are made together?At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific Perks On-site subsidized employee parkingEmployee breakroom amenitiesMonthly luncheon celebrations and awardsDiscounts to onsite food outletsLocal restaurant discountsDiscounted theme park tickets and rental carsCommunity service opportunitiesAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at AAH:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.#imvwroMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.