Front Desk Agent

Schulte Hospitality Group; Eagan (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Guest Service Representative to join its team. This role offers an exciting opportunity to engage with guests and provide exceptional service in a welcoming environment. You will be responsible for greeting guests, managing front desk operations, and ensuring a smooth check-in and check-out process. With a commitment to employee development and a flexible work environment, this company values its staff as its greatest asset. Join a team that prioritizes inclusivity and growth while enjoying a comprehensive benefits package and exciting perks.

Benefits

Daily Pay

Free Telemedicine

401(k) plan with company match

Paid Time Off

Pet Insurance

Employee Assistance Program

Discounts on event tickets and gym memberships

Qualifications

• Minimum of 1 year in front desk operations.
• In-depth knowledge of hotel front desk procedures.

Responsibilities

• Greet guests upon arrival, focusing on personal recognition.
• Manage cash bank, perform cash drops, and report discrepancies.
• Attend promptly to guest needs and inquiries.

Skills

Effective verbal and written communication skills

Basic computer skills

Time management skills

Education

High School diploma or equivalent

Job description

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Schulte Hospitality Group / Residence Inn Eagan is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You? When You Join SHG, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest asset is our people! SHG provides a rewarding, fun, and flexible work environment, exciting perks, career growth opportunities, and a comprehensive benefits package including:

• Work Today, Get Paid Today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health Care for all associates starting day one!
• Multiple health and life insurance options
• 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Discounts via Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with multi-generational experience in hospitality. We operate over 200 locations across 38 states and 3 countries, with a diverse portfolio including brands like Marriott, Hilton, IHG, Hyatt, and independent boutique properties.

Job Duties and Responsibilities:

• Greet guests upon arrival, focusing on personal recognition
• Review arrival lists daily and prepare welcome amenities
• Escort VIPs to their rooms and check them in prior to arrival
• Answer the phone promptly with a smile, answer questions, or transfer calls as needed
• Manage cash bank, perform cash drops, and report discrepancies
• Maintain a clean and organized front desk area
• Assist with lobby activation as needed
• Handle guest PPI data properly
• Follow check-in/check-out procedures, verifying identification and payment methods
• Attend promptly to guest needs and inquiries
• Perform other duties as assigned to meet business objectives

Education and Experience:

• Minimum of 1 year in front desk operations
• In-depth knowledge of hotel front desk procedures
• High School diploma or equivalent

Knowledge, Skills, and Abilities:

• Basic computer skills
• Effective verbal and written communication skills
• Ability to exceed guest and team expectations
• Excellent time management skills

Work Today, Get Paid Today, with Daily Pay!

The hiring process may include a phone interview, manager interview, drug screen, background check, reference checks, and an employment assessment. PTO is available per company policy. Compensation and benefits will be discussed during the interview.

Schulte Hospitality Group is an Equal Opportunity Employer.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Hospitality and Restaurants