Front Desk Agent

MCR Hotels; Dunn (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where you will play a crucial role in enhancing guest experiences at a leading hotel. Your responsibilities will include providing exceptional service, managing reservations, and ensuring guest satisfaction through effective communication and problem-solving. This role offers a dynamic work environment with opportunities for career growth and development. Enjoy competitive benefits, including hotel discounts and health benefits after 30 days, as you contribute to a team recognized for innovation and excellence in the hospitality industry.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth

Health benefits after 30 days

Qualifications

• Positive attitude and willingness to learn.
• Ability to work well under stress and multi-task effectively.

Responsibilities

• Provide courteous and efficient service to guests.
• Document guest requests and follow up for satisfaction.

Skills

Problem-solving skills

Basic English communication

Multi-tasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Windows OS

Spreadsheets

Word processing

Job description

The Front Desk Agent at the Hampton Inn Dunn is responsible for providing a positive guest experience while managing customer-facing administrative processes of the hotel.

Essential Functions

1. Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, maximizing room revenue and occupancy.
2. Maintain proper operation of the telephone switchboard.
3. Answer guest inquiries about hotel services, facilities, and hours of operation.
4. Establish and maintain good communication and teamwork with fellow associates and other departments.
5. Respond to guest requests in a timely and professional manner.
6. Maintain confidentiality and security of all guests and hotel information.
7. Document all guest requests, complaints, or problems immediately and notify the appropriate department for resolution. Follow up to ensure guest satisfaction.
8. Be aware of all rates, packages, and promotions.
9. Be familiar with all in-house groups and high-demand/restricted dates.
10. Take all necessary information when taking room reservations and follow rate quoting scenarios.
11. Be knowledgeable of the front desk computer system.
12. Log and deliver packages, mail, and messages.
13. Share knowledge of the property, amenities, and local attractions.
14. Accurately complete the check-in and check-out process.
15. Use creative reasoning and brand standard service tools to overcome guest objections and ensure satisfaction.
16. Restock front desk area and supplies as required.
17. Follow checklists and perform other duties as assigned.

Minimum Qualifications

1. Positive attitude and willingness to learn.
2. Ability to multi-task and be detail-oriented.
3. Problem-solving skills to effectively deal with customers.
4. Basic English verbal and written communication skills.
5. Ability to work well under stress.
6. Basic math skills.
7. Ability to obtain alcohol awareness certification as required.
8. Willingness to work varied schedules including evenings, nights, weekends, and holidays.
9. Proficiency in Windows OS, approved spreadsheets, and word processing.
10. Clear communication of information and ideas.
11. Desire to serve all guests.
12. Legal age to serve alcohol (at select properties).

Preferred Qualifications

1. Experience in hospitality or related fields.
2. Brand knowledge and experience.

Company Overview

• MCR is the 3rd-largest hotel owner-operator in the US.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels with over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members, operating under multiple major hotel brands.
• Award-winning company recognized for innovation and excellence.

What We Offer

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth, health benefits after 30 days.