Front Desk Agent-FT

Hyatt Hotels; Chapel Hill (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated Front Office Associates to enhance guest experiences. In this highly visible role, you will engage with guests, manage registrations, and communicate hotel services. Your exceptional performance will not only enrich the guest experience but also open doors to career growth and rewards. If you're passionate about service and thrive in a fast-paced environment, this opportunity is perfect for you. Join a supportive team where your contributions matter and enjoy excellent benefits, including room discounts and comprehensive health plans.

Benefits

12 free room nights

Medical, prescription, dental, and vision insurance

401K with company match

Paid vacation and sick days

Tuition reimbursement

Employee stock purchase plan

Discounts at various retailers

Qualifications

• Desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.

Responsibilities

• Responsible for guest registration and communication of hotel services.
• Process forms of payment and respond to guest inquiries.

Skills

Customer Service

Communication Skills

Flexibility

Reliability

Job description

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role provides opportunities for casual conversation and has a direct impact on creating the guest experience. Responsibilities may include processing forms of payment and responding to guest inquiries. As a Front Office Associate, you will be the face of Hyatt. If you have experience as a front desk clerk or an interest in hotel clerk roles, we would love to hear from you! Hyatt associates work in an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you. At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates focused on providing efficient service and meaningful experiences.

We offer excellent benefits:

• 12 free room nights (after 90 days of service), discounted and friends & family room rates upon hire
• Medical, prescription, dental, and vision insurance after 30 days of employment
• 401K with company match
• Paid vacation, sick days, new child leave, and personal days
• Paid family bonding time (8 weeks for primary caregiver; 2 weeks for supportive caregiver) and adoption assistance
• Tuition reimbursement
• 50% discount in Crossroads
• 40% discount in gift shop (excluding jewelry, UNC items, alcohol)
• Employee stock purchase plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more

All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Click here to experience a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications include:

• A genuine desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• The ability to stand for long periods
• Reliable transportation
• Flexibility to work weekdays, hours, and holidays
• Pay rate: $16.00/hour

Use your hotel experience to make a difference at Hyatt. For immediate consideration, click "Apply Now" and submit your application on the Hyatt Careers Site!