Front Desk Agent

Hyatt; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks passionate individuals for the Front Desk Clerk position, where you'll be the face of hospitality. This role is perfect for those who thrive on engaging with guests and delivering exceptional service. If you have a winning personality and a commitment to responsibility, this opportunity offers a vibrant work culture that values respect and teamwork. Join a company that prioritizes your growth and provides comprehensive benefits for full-time associates, making it an ideal place to build your career in hospitality.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K

Tuition Assistance

Discounted Room Rates

Training and Development Opportunities

Qualifications

• Previous hotel experience is preferred but not required.
• Ability to handle guest concerns professionally.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Address guest concerns promptly to ensure satisfaction.
• Maintain a high level of service and hospitality.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk, you will be responsible for providing our guests with the best hospitality experience by:

1. Assisting guests efficiently, courteously, and professionally at all times.
2. Maintaining a high level of service and hospitality.
3. Promptly and effectively addressing guest concerns or issues to ensure satisfaction in a timely manner.
4. Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
5. Handling guest mail and messages with respect to privacy and professionalism.
6. Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
7. Communicating effectively with various departments and management regarding guest comments and concerns.
8. Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
9. Knowing hotel safety and emergency procedures.

Starting wage: $15+/hour

Education and Experience:

Previous hotel experience is preferred but not required.

Physical Requirements:

Prolonged periods standing at the front desk, up to 8 hours at a time.

Benefits (Full Time Associates Only):

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short-term/long-term disability options, 401K, tuition assistance, discounted room rates at Concord-managed hotels, along with training, development, and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a great work environment and hire the best associates. At Concord, you are valued, and our Associate First policy reflects this. We engage with our associates through various activities and care about your development. If you're seeking growth and a fun team environment, this job could be your perfect fit. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor. Please note, at this location, Hyatt is not the employer; a third-party management company may be responsible for employment benefits and obligations.