Front Desk Agent

mcrhotels.com; Dunn (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hotel where you will play a crucial role in ensuring guests have a memorable experience. As a Front Desk Agent, you will be the welcoming face of the hotel, providing exceptional customer service and managing the check-in and check-out processes. Your attention to detail and ability to handle multiple tasks will ensure that every guest feels valued and well taken care of. With a focus on teamwork and communication, you will work alongside dedicated professionals in a fast-paced environment. This is an exciting opportunity to grow your career in the hospitality industry with a company recognized for its innovation and excellence.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Must have a positive attitude and willingness to learn.
• Demonstrate the ability to multi-task and problem solve.

Responsibilities

• Provide courteous service to guests and manage check-in/check-out processes.
• Respond to guest inquiries and maintain confidentiality of information.

Skills

Customer Service

Multi-tasking

Attention to Detail

Problem Solving

Basic English Communication

Math Skills

Education

High School Diploma or equivalent

Tools

Windows Operating Systems

Job description

Hampton Inn Dunn, Dunn, North Carolina, United States of America

Job Description

Posted Friday, September 13, 2024 at 4:00 AM

The Front Desk Agent at the Hampton Inn Dunn is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
2. Maintain proper operation of the telephone switchboard.
3. Answer guest inquiries about hotel service, facilities, and hours of operation.
4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
5. Respond to guest requests in a timely and professional manner.
6. Maintain confidentiality and security of all guests and hotel information.
7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
8. Be aware of all rates, packages, and special promotions.
9. Be familiar with all in-house groups and high demand/restricted dates.
10. Take all necessary information when taking room reservations and follow rate quoting scenario.
11. Be knowledgeable of the front desk computer system.
12. Log and deliver packages, mail, and messages.
13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
14. Accurately complete the check-in and checkout process.
15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
17. Ability to follow a checklist.
18. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Must have a positive attitude and willingness to learn.
2. Demonstrate the ability to multi-task.
3. Demonstrate the ability to be detail oriented.
4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
5. Must have basic English verbal and written communication skills.
6. Must work well in stressful, high-pressure situations.
7. Basic math skills.
8. Must have the ability to obtain alcohol awareness certification as required by the State.
9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
11. Must be able to convey information and ideas clearly.
12. Must have a desire to serve all guests.
13. Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS:

1. Experience in a hotel or a related field.
2. Brand knowledge and experience.

Our Company

MCR is the 3rd-largest hotel owner-operator in the United States, founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020 and is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.

What we offer/What’s in it for you?

1. Weekly Pay
2. Paid Time Off
3. Retirement Options
4. Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members